Customer Terms & Condition's

Effective: 29th August 2025

Company: THECOACHCOMPANY.CO.UK LTD
Company number: 13400227
Address: 16A Chapmans Yard, Elton Way, Watford, WD25 8HB

In these terms and conditions, reference to “you” or “your” is a reference to the customer, or named booker.
In these terms and conditions, reference to “us”, “we” or “our” is a reference to THECOACHCOMPANY.CO.UK LTD and thecoachcompany.co.uk.

1. Acceptance and agreement

You acknowledge and agree that:

These Terms and Conditions are accepted by you, and are a contract between you and us, which is formed upon your confirmation to progress the quotation to a Booking.
Confirmation of the booking will be made to you via e-mail.

2. Booking

You acknowledge and agree that:

Confirmation

We will confirm the booking via email once payment has been received.
You must ensure that the details of your requirements on the booking are entirely accurate and complete.
You must notify us of any inaccuracy or error in the booking in writing.
Any matter, item, or thing not referred to, or forming part of the booking, will not be provided.

Change or amendment

You must notify us of any change or amendment required for your booking no later than 24 hours prior to the first date of travel.
Notification of a change or amendment must be made in writing. These are unconfirmed until acceptance is received via email.
All changes are subject to additional fees; payment must be made prior to travel.
You must not request the driver to change or amend any part of the booking.
If we cannot facilitate a change request, then your booking will remain unchanged, and the service will continue as previously confirmed.
When a request is made to reduce aspects of the service, as required by you, the change is not applied until confirmed in writing by us.
Not all reductions in service result in a reduction of the booking cost.
If a cost reduction does apply, please refer to the Reduction In Service by You section in the compensation table.

Warranties

All information provided by you regarding your travel requirements is relevant and accurate.
The booking does not include any additional fees or charges unless stated in your confirmation email. This includes but is not limited to: admission, tickets, tolls, ferries, accommodation, fuel surcharges, and parking.
The travel durations shown on the booking, for all journeys, are advisory only.
You are only permitted to use the number of seats as per the pax/passenger number shown on the booking, irrespective of the actual vehicle size provided.
The Booking times are shown in 24-hour format. To prevent misunderstanding, midnight departures will be shown as 23:59 of the current day or 00:01 for the next.
The use of the vehicle may be subject to unforeseen delays or risks - such as traffic congestion, roadworks, road diversions, weather, other vehicle mechanical breakdowns and accidents, that may hinder, impede, or prevent scheduled on-time arrival, as well as journey duration time.
You take into account any potential delays and request departure times with this taken into consideration.
You have not provided any misleading or inaccurate information, or otherwise withheld any information that you reasonably know, or ought to know, is relevant in connection with the booking.
The vehicle will not travel on roads that are obstructed or unsuitable for safe passage. This includes, but is not limited to, weight-restricted bridges, unsealed roads, narrow access points, overhanging trees or wires, low underpasses, and roads with unsafe turns or inclines for the booked vehicle type.
Vehicle images are for illustration only and may differ in make, model, year, livery, and appearance from the one supplied. Features, equipment, and entertainment are for general reference and only guaranteed if confirmed in the booking confirmation.

Payments

You must pay the Deposit to us prior to the Booking Confirmation Date. Payments can be made via Credit card or Bank Transfer. Links are provided on all quotations and invoices sent via email. You must make payment for any additional security deposits, as requested, to us within two (2) days of any request made by us.
You must pay any remaining balance to us no later than 14 days prior to the Journey Date, unless the booking takes place within 14 days of initial enquiry, to which the full balance will be due at this time. If there is a prior written credit arrangement or account facility between You and us, You must pay the Booking Fees to us within seven (7) days of receipt of each related Invoice. We are permitted to charge for all costs and expenses incurred in connection with your booking.

Outstanding payments

If you do not make payment by the respective due date, we are entitled to do any or all of the following:

Cash or non-regular customer: If full payment is not received within 5 days prior to the first date of travel, your booking will be subject to cancellation with a loss of any monies paid.
If you have an account: Interest will be charged on the respective outstanding amount. This will be at the rate of 15% per year, accruing daily. A late/admin fee of 5% of the total invoice value will be added to all respective amounts

Please be aware that if the payment is not received by the required date shown on the invoice, we will proceed with debt recovery actions. This may result in additional fees and could harm your credit rating.

Journey

Subject to the payment of amounts due and payable by you, we will arrange the service and completion of any booking, in accordance with these Terms and Conditions.
We are entitled to substitute any Vehicle for another vehicle, or vehicles of a similar capacity and safety, at our absolute discretion. If we are operationally compelled in the circumstances to provide a vehicle of a higher standard or greater seat capacity, you will not be charged for any difference (unless you increase the number of passengers from the Booking).
Unless you specify a particular route to be taken for your Booking, the route taken will be at the discretion of the driver.
The driver may stop for legal or company-required breaks if included in the time of a journey, or upon your request at the driver's discretion.
The vehicle is not available for use other than throughout a journey, unless specifically requested for the vehicle to remain.
Lost Luggage: Passengers are responsible for their belongings at all times. If an item is left on a vehicle, we will make reasonable efforts to notify you. Collection is your responsibility, and any transport costs will be at your expense. Items will be stored as lost property for 90 days before disposal at our discretion. We accept no liability for lost items or any resulting inconvenience.
Passenger Conduct: Travel may be refused or terminated if you pose a safety risk, behave disruptively, or violate regulations. This includes, but is not limited to, aggressive or unlawful behaviour, intoxication, possession of illegal substances, infectious diseases, smoking on board, or failure to comply with applicable laws. No compensation will be provided for refused travel.

5. Warranties

We do not guarantee that the vehicle will depart or arrive at the exact times specified in the booking. We are not responsible for delays caused by safety concerns, route obstructions such as, but not limited to, accidents, traffic jams, adverse weather conditions, sudden vehicle mechanical issues or unforeseen circumstances not disclosed before the journey. While every effort is made to meet travel objectives, no specific outcomes or completion times are guaranteed.

6.Delays & No-Shows

You must notify us of any potential delays at least 15 minutes before departure. Delays of 15-30 minutes may be accommodated, subject to immediate payment of any associated costs. Delays of over 30 minutes will depend on operator availability and payment of incurred costs.

A no-show applies if you are more than 15 minutes late for your scheduled departure time and haven't contacted us, or we are unable to reach you by phone, the operator may leave without you, and your booking will be cancelled without a refund. If contact has been made, and your delay still exceeds 30 minutes from the departure time, the same outcome will apply. We are not responsible for arranging or covering costs incurred for any alternative transport or any related third-party losses.

7.Your obligations

You and all passengers under your booking must:

Co-operate with us and provide any required information.
Allow sufficient time for any potential travel disruptions, which may impact your arrival time to the destination or other contingencies, with our advice that you obtain sufficient travel insurance.
Ensure all booking details provided by us are accurate.
Be contactable within 60 minutes of the scheduled departure time and arrive on-site 15 minutes before departure, with your booking reference number to hand.
Provide Flight details at the time of confirming your booking, and allow adequate time for airport procedures.
Follow appropriate dress codes.
Not consume food or drink, unless prior written approval is provided. It is also at the discretion of the driver.
Agree that Smoking, drinking alcohol or taking banned substances are strictly prohibited at all times.
Be respectful when boarding to avoid causing damage to the vehicle or any property.
Consent to calls to or from us being recorded without prior notice.
Disclose in your booking if an assistance animal will be travelling and provide certification from an accredited training session. The animal must be trained for travel, appropriately restrained, and accompanied by absorbent matting, with its needs met throughout the journey.
Accept that we do not provide baby seats and cannot guarantee vehicles will have car seat anchor points. The absence of anchor points is not a valid reason for cancellation. Please disclose the number and ages of children that require a car seat in your booking, ensuring this is reflected in your confirmation.
Accept that passengers are responsible for their luggage, carry-on items, and valuables at all times. We are not liable for any loss or damage to personal possessions.
Not carry unsafe or hazardous items, and ensure all items are suitable for transport. Any additional costs incurred due to failure to meet reasonable requirements for service provision will be the passengers' responsibility.
Not take any action or make any statements, whether directly or indirectly, could harm our reputation. This includes publishing or sharing negative, misleading, or disparaging comments via social media, online platforms, reviews, or any other means, whether written, verbal, or digital. You must also not encourage or induce others to make such statements. This obligation remains in effect even after the termination of these terms.

8.Limitation of Liability

To the fullest extent permitted by law, our total aggregate liability for all claims, losses, damages, or expenses incurred by you or any other party arising from or in connection with these Terms and Conditions shall be limited to the total Booking Fees paid under these Terms and Conditions

9.Consumer Rights & Statutory Protections

Nothing in these Terms and Conditions seeks to exclude or limit any rights you may have under applicable UK law, where services are not ordinarily acquired for personal, domestic, or household use, and where it is fair and reasonable, we may limit our liability to either: Re-supplying the services or covering the cost of having the services supplied again.

Exclusions
We shall not be liable for any indirect, consequential, or incidental damages, including but not limited to loss of profits, business interruption, or reputational damage, unless such liability cannot be lawfully excluded under UK law.
Compliance with the Law
These Terms and Conditions shall be interpreted in accordance with UK legislation, and any provision found to be unenforceable shall not affect the validity of the remaining provisions.

10.Risk and indemnities

You agree to indemnify us against any loss, claim, or liability sustained or incurred as a result of:

Any breach, default, or failure to comply with these Terms and Conditions.
Any act or omission, including negligence, on your part.
This indemnity applies regardless of whether we breach any term of these Terms and Conditions, except where the loss arises directly from our gross negligence or intentional misconduct.
Your obligations under this clause are absolute, unconditional, and not subject to set-offs, counterclaims, or conditions. If any payment or transaction under these Terms and Conditions is deemed void, unenforceable, or refundable, you are required to restore us to our prior position and ensure all necessary steps are taken to reinstate our rights.
All payments owed under this clause must be made on demand, in full, in immediately available funds, and without deduction unless legally required.
This clause remains in effect even after the termination of these Terms and Conditions.

11.Force Majeure Event

You acknowledge and agree that:

A Force Majeure Event refers to unforeseen circumstances beyond reasonable control, such as, but not limited to, natural disasters, extreme weather, strikes, government actions, or other disruptions that prevent performance.
If a Force Majeure Event prevents or hinders the performance of these Terms and Conditions, we are the only party excused from its obligations. No other party is relieved of their responsibilities.
This indemnity applies regardless of whether we breach any term of these Terms and Conditions, except where the loss arises directly from our gross negligence or intentional misconduct.
We are not liable for any delays, failures, or breaches of these Terms and Conditions resulting from a Force Majeure Event.

12.Suspension

You acknowledge and agree that:

If you fail to comply with any terms of these Terms and Conditions, we reserve the right to suspend our obligations with immediate effect upon providing notice.
This suspension may remain in place until the breach is resolved to our satisfaction or may lead to further actions as deemed necessary.

13.Termination

You acknowledge and agree that:

Termination by us

We may terminate these Terms and Conditions with immediate effect by providing written notice if:

You breach any of the clauses of these Terms and Conditions.
You fail to remedy any breach within 14 days of receiving notice from us.
You commit a material, serious, or fundamental breach of these Terms and Conditions.
You repudiate these Terms and Conditions.
You become unable to pay your debts as they fall due or enter insolvency proceedings.

Termination by you

You may terminate these Terms and Conditions with immediate effect by providing written notice to us at ops@thecoachcompany.com if we breach any term of these Terms and Conditions and fail to remedy it within 14 days of receiving notice from you.

Effects of Termination

Upon termination:

We may forfeit any Deposit paid by you. If no deposit has been paid or only partially paid, we reserve the right to recover the outstanding deposit amount.
We will cease all obligations under these Terms and Conditions.
You must immediately pay all outstanding amounts due to us without prior demand.
We may set off any amounts you owe against amounts payable by us, except where prohibited by UK law.

Compliance with the Law

Nothing in this clause affects your statutory rights under consumer protection laws. If any part of this clause is found to be unenforceable, the remainder of the Terms and Conditions will continue to apply.

14.Accrued rights and remedies

Termination of these Terms and Conditions for any reason whatsoever does not affect our right to enforce our accrued rights, any right to recover damages for any prior breach, including the breach on which termination of these Terms and Conditions was based, and all amounts due and payable to us due on and after the Termination Date.

The Termination Date clause of these Terms and Conditions survives termination of these Terms and Conditions.

15.Compensation

You acknowledge and agree that any compensation offered by us is:

A gesture of goodwill, and does not create any legal obligation.
At our sole discretion.
Not an admission of liability.
Not admissible in court as evidence of liability.
Provided solely to address discrepancies in service.

Compensation Limitations

Where multiple service issues occur, only the highest-value issue may be considered for compensation. The Compensation Table below does not override or waive any indemnities or limitations of liability set out in these Terms and Conditions.

Customer Obligations for Additional Charges

You must immediately pay any additional fees, charges, or compensation to us for:

Delays caused by you.
Booking amendments.
Losses incurred.

Legal Compliance

Nothing in this clause affects your statutory rights under the Consumer Rights Act.
If any part of this clause is found to be unenforceable under common law, the remaining provisions will continue to apply.

16.Compensation Table

Issue	Payable by	Amount
Force majeure cancellation	No one	Credit for a future booking
Cancellation by us	Us	As a result of your breach of any terms and conditions £0 In all other circumstances (please note all notice periods are per journey leg): 100% refund where cancelled before travel commenced or pro-rata refund on all travel not completed after commencement. Note: In the event of a cancellation where we provide a 100% refund, any costs you incur for alternative transport will not be covered by us.
Cancellation by you (Notice period prior to date of travel)	You	21 days+ notice: 25% of the total booking price 14 days+ notice: 50% of the total booking price 7 days+ notice: 75% of the total booking price Less than 7 days' notice: 100% of the total booking price
Late vehicle (On arrival at the collection point)	Us	0 - 30 minutes late: 0% 31 - 45 minutes late: Up to 5% of the affected movement of the journey leg 46 - 60 minutes late: Up to 10% of the affected movement of the journey leg 61+ minutes late: Up to 30% of the affected movement of the journey leg (where travel duration is >120 minutes). Note: If the delay is longer than 61 minutes and contact is made to not continue - see Cancellation by Us
Vehicle no show	Us	100% of the affected vehicle(s) for that movement of the journey.
Late customer (From the scheduled departure time)	You	If you have contacted us before departure time, and the journey continues: 0-15 minutes late: £0 16-30 minutes late:£60 31-45 minutes late:£90 46-60 minutes late: £120 61-90 minutes late: £150 More than 91 Minutes: As negotiated Note: Additional fees are payable at the time of occurrence.
Customer No Show	You	100% of the affected movement of the booking
Service Not As Booked	Us	Up to 10% of the affected movement of the journey leg
Reduction In Service by You	Us	Less than 7 days' notice: 0% of the reduced service value 7 days+ notice: 25% of the reduced service value 14 days+ notice: 50% of the reduced service value 21 days+ notice: 75% of the reduced service value 28 days+ notice: As negotiated
Substitution of the Vehicle	Us	10% of the affected journey leg (Only if the vehicle is smaller or of a lesser class than booked)
Right to Refuse Travel	Us	£0
Changes to Bookings	You	As negotiated and agreed
Unreasonable delays or breach of the driver's hours or unscheduled breaks during travel	You	£30 for every 15 minutes of delay
Cleaning or damage to the vehicle	You	Unlimited
Loss of Potential Earnings	You	Unlimited
Non-economical Loss	You	Unlimited

17.Complaints & Feedback

We value and encourage feedback to help us improve our services. We actively request feedback after each booking as part of our commitment to service improvement. You may provide feedback at any time.

Requesting a Refund or Compensation

Any request for a refund or compensation must be made in writing and sent to customerservice@thecoachcompany.com. The request must be received within 7 working days of the completed booking. Requests submitted after this period may not be considered, except where legally required.

Supporting Evidence

You must provide reasonable supporting evidence with your claim, such as: Photos or videos, Statutory declarations, and/or Police reports (if applicable).
Additional information may be requested, and failure to provide it may affect the outcome of your claim.

Complaint Handling & Resolution

We will handle all complaints fairly and in accordance with natural justice. We will aim to have a determination made within 14 days of the complaint being acknowledged, based on the available evidence and the balance of probabilities.

Dispute Resolution & Chargebacks

If a dispute arises from a booking, you agree to engage with us directly before seeking external resolution. You must not request a chargeback or dispute the transaction through your card issuer or bank unless you have first attempted to resolve the issue with us. If you do, you will not receive any reimbursement or payment from us, and this may result in court action to retrieve any owed funds.

Your Legal Rights

These terms do not affect your statutory rights under consumer law.

18.Cancellation fee

Cancellations are non-refundable unless stated otherwise in these Terms and Conditions. All cancellations must be confirmed in writing.

Fees apply as follows:

21+ days before travel: 25% of the booking value
14+ days before travel: 50% of the booking value
7+ days before travel: 75% of the booking value
Less than 7 days before travel: 100% of the booking value

Total fees will not exceed the booking value. You are also responsible for any third-party cancellation fees. Processing fees for card payments, bank transfers, or currency exchanges are non-refundable.

19.Privacy & data protection

We collect, store, use, and disclose your personal data in accordance with our Privacy Policy and applicable data protection laws.

Legal Compliance

We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act in how we process personal data.

Your Rights

You have rights under GDPR, including the right to:

Access your personal data.
Request corrections to inaccurate data.
Request deletion of your data (subject to legal or contractual obligations).
Restrict or object to processing.
Withdraw consent where applicable.

Privacy Policy

Full details on how we handle your data, including third-party sharing, retention periods, and security measures, can be found in our Privacy Policy, available at https://thecoachcompany.co.uk/privacy.

Contact for Data Protection

For any privacy-related concerns or to exercise your rights, you can contact our Data Protection Officer (DPO) found at the above link

20.Other Warranties

Each Party warrants to the other that:

They have full legal capacity and authority to enter into and perform their obligations under these Terms and Conditions.
They have had adequate opportunity to obtain independent legal and professional advice regarding these Terms and Conditions.
They have had the opportunity to negotiate the terms of these Terms and Conditions before agreeing to them.
They consider the terms of these Terms and Conditions to be fair and reasonable, considering all relevant circumstances.
They enter into these Terms and Conditions voluntarily, without duress, undue influence, or misrepresentation.
These Terms and Conditions are legally binding and enforceable according to their terms, subject to common law.
Nothing in this clause affects any statutory rights available under consumer and contract law.

21.Remedy

You acknowledge and agree that:

Adequacy of Damages
Monetary damages may not always be an adequate remedy for a breach of any clause within these Terms and Conditions.
Injunctive Relief
We may seek injunctive relief (including interim or final injunctions) if:
A breach of any clause occurs.
There is a threatened breach.
If we reasonably believe a breach is likely.
Additional Legal Remedies
We may also seek:
Specific performance (a court order requiring compliance with contractual obligations).
An account of profits (recovery of financial gains obtained from a breach).
Equitable compensation or damages.
Any other relief available under law or equity.
Legal Enforcement
All remedies are cumulative and do not exclude any other rights or remedies available under law.

22.Intellectual Property

Ownership of Content

All content made available on any of our web pages, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software (the “Content”), is our property, our content suppliers', or our licensors, as applicable.

This content is protected by international copyright laws, trademark laws, and other intellectual property rights.

Restrictions on Use

Users must not:
Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from our Website.

Use any automated tools (e.g., bots, scrapers) to extract data from our Website without prior written consent.

Unauthorised Use & Consequences

Unauthorised use of the content may violate copyright, trademark, and other intellectual property laws and may result in legal action.

Users have no right to use the content without our express, prior written consent.

Trademarks & Brand Protection

Our name, logos, and service marks displayed on any of our web pages are registered or unregistered trademarks of ours.

These trademarks are protected under the Trade Marks Act and must not be used without prior written permission.

Retention of Rights

We retain all rights not expressly granted in these Terms and Conditions.

23.General

You acknowledge and agree that:

Appointment and relationship

Our obligations under these Terms and Conditions will be performed as an independent contractor.

Nothing in these Terms and Conditions constitutes any relationship of employer and employee, partnership, fiduciary, trustee and beneficiary, or joint venture between us and You, or any of our associates.
Entire agreement

These Terms and Conditions constitute the entire agreement between the parties with respect to their subject matter and supersede all prior understandings, agreements, conditions, warranties, covenants, indemnities, or representations made or imposed by either party concerning the subject matter of these Terms and Conditions.
Counterparts

These Terms and Conditions may be executed in multiple counterparts, each of which will be deemed an original, but together will constitute one of the same instrument.
Variation

Subject to any other provision in these Terms and Conditions, these Terms and Conditions may only be altered in writing, signed by each party.
Severance

If any part of these Terms and Conditions is held by a Court of competent jurisdiction to be: Void, voidable, illegal, or unenforceable; or the Terms and Conditions would be void, voidable, illegal, or unenforceable unless a specific part is severed. Then that part will be severed and will not affect the validity or enforceability of the remaining provisions of these Terms and Conditions, which will remain in full force.
No Waiver

The failure of a Party to require full or partial performance of a term of these Terms and Conditions does not affect the right of that Party to require performance subsequently.

A single or partial exercise or waiver of the exercise of any right, power, or remedy does not preclude any other or further exercise of that right, power, or remedy.

A right under these Terms and Conditions may only be waived in writing, signed by the party granting the waiver, and such waiver will only be effective to the extent specifically set out in the waiver.
Jurisdiction

The proper law governing these Terms and Conditions is the law of the United Kingdom, specifically the laws of England and Wales. The parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
Costs

Each party shall bear and be responsible for its own costs in connection with the preparation, negotiation, and execution of these Terms and Conditions.
Notices

A notice or other communication to a party must be in writing and delivered in one of the following ways:
Delivered personally, or posted to the party’s address (to be treated as received 4 days after posting); or sent by email to the party’s email address (treated as received when it enters the recipient’s information system).
Legal Process and Documents

Any legal process, legal document, or court document may be served or delivered to a Party in one of the following ways:
Delivered personally; or Lodged at the other party’s address as specified in these Terms and Conditions; or Posted to the other party’s address as specified in these Terms and Conditions.

The Notices and Legal Process and Documents clauses will survive the termination of these Terms and Conditions.

24.Definitions

In these Terms and Conditions, the following terms have the corresponding meanings unless the context indicates otherwise:

Booking means the booking made by you with us.
Booking Confirmation Date means the date that the booking is confirmed.
Booking Fees means the fee payable by you in connection with any Booking made.
Business Day means a day other than Saturday, Sunday, or a public holiday in England and Wales.
Claim means all rights, entitlements, expectations, costs, expenses, liabilities, claims, demands, suits, causes of action (including, without limitation, by way of cross-claim, joinder, or other application), remedies, debt, damages, compensation, restitution, account, declaratory relief, injunctive relief, specific performance, equitable compensation, equitable damages, proceedings, verdicts and judgments whatsoever, whether arising at common law, in equity, under statute or otherwise arising, whether known or unknown at the time of these Terms and Conditions, whether presently in contemplation of the parties or not.
Consequential Loss means loss or damage, whether direct or indirect, in the nature of loss of profits, loss of revenue, loss of production, liabilities in respect of third parties (whether contractual or not), loss of anticipated savings or business, loss of data, interruption of business, pure economic loss, loss of opportunity and any form of consequential, special, indirect, aggravated, punitive or exemplary loss or damages, whether or not a party was advised of the possibility of such loss or damage.
Deposit means a deposit equivalent to 25% of the Booking Fees.
A Force Majeure Event is something beyond the companyâs control (like disasters, terrorism, strikes, or government action) that stops us from fulfilling our obligations.
Invoice means a tax invoice that includes the details for a Journey and Booking.
Journey means the transportation within the subject of the Booking.
Journey Date means the date of commencement of a journey.
Loss means, in relation to any person, any damage, loss, cost (including, but not limited to, on a solicitor/client basis), fee, charge, toll, tax, expense or liability incurred by the person or arising from any Claim, action, proceedings or demand made against the person, however arising and whether present or future, fixed or ascertained, actual or contingent and includes Consequential Loss.
Operator means the Operator/Driver/Depot engaged by us.
Parties means: us, you, whether jointly or separately.
Privacy Policy means our privacy policy published at: https://thecoachcompany.co.uk/privacy, or any other privacy policy published by us from time to time.
Related Corporation has the meaning given to related body corporate by the Corporations Act.
Termination Date means the earlier date these Terms and Conditions are terminated by us for any reason whatsoever, or by you
Terms and Conditions means these Terms and Conditions and the contract.
Vehicle means the vehicle provided and operated by the Operator during a Journey.

25.Contact us

Emergency 24-hour contact number: 02038279609

General Enquiries

Phone: 03301740598
Email: info@thecoachcompany.co.uk